Say Goodbye to Cloud Delivery Struggles!

With the business pushing for more workloads and processes still developing, it can be overwhelming to manage it all. That's where cloud service delivery management comes in. I can help you streamline your cloud adoption, migration, optimization, and governance, while ensuring your cloud infrastructure is secure and performing at its best.

Let me help you achieve your cloud goals with confidence.

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What to do when something goes wrong?

Dealing with incidents and service disruptions in your cloud environment can be stressful, but with effective incident management, you can quickly restore normal service operations and minimize impact on your business

I’m not sure If my SLA’s are all in sync?

Defining and maintaining service level agreements (SLAs) with your cloud service provider & business can be challenging. With effective service level management, you can ensure you're getting the level of service you need while staying within budget. Let me help you agree on performance metrics, monitor service levels, and manage any deviations from agreed-upon SLAs.

Are my resource really used?

Ensuring you have enough cloud capacity and resources to meet your business needs is crucial. With effective capacity management, you can forecast future capacity requirements, monitor current capacity utilization, and optimize resource allocation to ensure adequate capacity and performance for your cloud services.

My processes are not ready for this cloud world

Continually improving your cloud services and processes over time is essential to ensure they meet evolving business needs and stay aligned with industry best practices. With effective continual service improvement, you can identify areas for improvement, implement changes, and measure the effectiveness of improvements.

“Effective cloud service management is like a GPS for your IT Operations”

~ Stijn Depril

Introducing 6 steps to better cloud operations

Step 1:
Assess

Assess the current practices in place to evaluate their effectiveness and identify areas for improvement. This involves establishing a baseline for measuring progress and developing a plan for improvement.

Step 2:
Define

Define clear goals and objectives for the practice being improved. These goals and objectives should be specific, measurable, achievable, relevant, and time-bound (SMART).

Step 3:
Develop

Develop an improvement plan with specific actions to achieve the defined goals and objectives, including timelines, responsibilities, and metrics for measuring progress. This plan should create a roadmap for improving the practice.

Step 4: Implement

Implement the improvement plan by putting the specific actions identified in the plan into action. This step is critical for making real progress towards achieving the defined goals and objectives.

Step 5:
Monitor

Monitor progress towards the defined goals and objectives by tracking metrics and reporting progress regularly. This step is important for identifying any deviations from the plan and making adjustments as needed.

Step 6:
Improve

Continually review progress and refine the improvement plan as needed. This involves assessing the effectiveness of the improvement plan, identifying areas for improvement, and refining the improvement plan accordingly. The goal is to continually improve the practice over time.

Based on the ITIL V4 framework

“Cloud service management: keeping your IT resources running smoothly so you can focus on what really matters”

~ Stijn Depril

5 reasons why I am using ITIL v4

  1. Standardisation

    ITIL V4 provides a set of best practices for IT service management, which can help ensure that processes and procedures are standardized across the enterprise. This can help ensure consistency and reduce the risk of errors or omissions.

  2. Improved efficiency

    By following ITIL V4 practices, organizations can streamline processes and reduce waste, leading to improved efficiency and cost savings. This is particularly important in a cloud context, where resources are typically provisioned on-demand and organizations need to be able to quickly respond to changing demands.

  3. Better alignment with business needs

    ITIL V4 emphasizes the importance of aligning IT services with business needs and objectives. By following ITIL V4 practices, organizations can ensure that their IT services are meeting the needs of the business, which is particularly important in a cloud context where IT resources are often used to support critical business functions.

  4. Enhanced customer satisfaction

    ITIL V4 focuses on the importance of providing quality customer service. By following ITIL V4 practices, organizations can ensure that they are providing the best possible service to their customers, leading to increased satisfaction and loyalty.

  5. Better visibility and control

    In a cloud context, it can be challenging to keep track of IT resources and ensure that they are being used effectively. ITIL V4 provides guidance on how to manage IT resources and ensure that they are being used in a controlled and efficient manner. By following ITIL V4 practices, organizations can gain better visibility into their IT resources and have better control over their use, leading to improved cost management and reduced risk.